Coronavirus (COVID 19) Helpful Information

Updated:  April 3, 2020, at 5:00 pm.

March 23, 2020 "Stay Home, Work Safe" order is currently is in effect through April 22, 2020.  Full Declaration Order here.

The City of Balcones Heights is taking proactive measures to prevent the spread of the COVID-19 including limiting in-person interactions for city business, postponing public meetings & court dates, and modifying permitting.  We all have an obligation to take these steps to limit the spread of COVID-19 and to protect the safety of our employees, visitors, and citizens. 

Health and safety of our residents and staff are our priorities while delivering essential services to the residents and businesses of Balcones Heights.  These measures are out of an abundance of caution in an effort to protect the public health, particularly our most vulnerable populations, and to slow the progression of this virus.  The City of Balcones Heights is constantly monitoring, accessing the situation, and making necessary changes in the City’s operations to promote lower risk of exposure to the spread of COVID-19.  All scheduled activities listed below are subject to change based on new public health and safety developments.  Any updates will be provided via email blast communication and postings at City Hall/Justice Center and on the City’s website:  www.bhtx.gov.

EMERGENCY & ESSENTIAL SERVICES

WHEN TO CALL 911 ABOUT COVID-19:  If you are experiencing mild symptoms (such as a low fever and cough) or have been in a common space with someone who has COVID-19, then you should contact your primary healthcare provider or visit your state or local department of health website for guidance. https://hhs.texas.gov/ If you are exhibiting emergency warning signs of COVID-19 that may include high fever, difficulty breathing/shortness of breath, persistent pain/pressure in chest, confusion, or bluish lips/face: Call 911.

The City of Balcones Heights will continue to provide Fire, Police, Public Works, and building inspection services.  The Balcones Heights Justice Center/City Hall is closed for the sake of staff and the public alike.  City departments remain operational, but will be conducting business online through www.bhtx.gov or by an email.  The following emails will reach the department you are seeking and you will be contacted as soon as possible: 

As always, call 911 in an emergency.

STAY HOME, WORK SAFE

March 23, 2020, Mayor Suzanne de Leon and the City Council approved Declaration #3 which authorizes the City of Balcones Heights to enforce Monday's order from Bexar County Judge Nelson Wolff’s Emergency Order #3 which establishes “Stay Home, Work Safe Measures.”  The City’s Declaration #3 became effective at 11:59 p.m. Tuesday, March 24, 2020, and runs for 30 days (through Wednesday, April 22, 2020)

This new Declaration #3 requires people to stay at home with the exception of certain professions/jobs and conditions (for health care, obtaining food, medical supplies or medication, visiting a health care professional.)  Click the Declaration #3 link for more information.

CITY MEETINGS   

All regularly scheduled Boards and Commission and Council meetings are postponed to a later date; it is planned for the Council to meet in Regular session on April 27, 2020 at 6 p.m.  Click link for scheduled City Council Meeting Agendas/Minutes, including special/called meetings.

SPECIAL EVENT PERMITS

Effective immediately and until further notice, the City will NOT issue special event permits to any events with 10 or more participants following the Mayor’s declaration.  We strongly encourage private event organizers in Balcones Heights to consider postponing any special events with 10 people or more. 

GARBAGE PICKUP

Garbage service will continue normal service.  For single-family home residents, trash will continue to be picked up on Tuesdays and Fridays at their normal times.  Recycling will continue to be picked up on Tuesdays. 

Curbside Bulky item & Brush pickup POSTPONED —originally scheduled for the week of April 6 through April 10—is now postponed indefinitely.  The City and waste service provider C-6 will be in touch at a later date when this service is scheduled again. 

Questions about Solid Waste should be directed to C-6 Disposal Services at 210-375-0066.

PERMITTING

Building permit applications will be completed online at www.bhtx.gov.  Note that permits may be subject to delay during this time.  Applicants may also call 210-957-3545 for additional information.

MUNICIPAL COURT

Municipal Court has rescheduled court hearings: 

  • Wednesday, March 18th has been reset to May 6, 2020 at 1 p.m.
  • Wednesday, March 25th, 2020 has been reset to May 20, 2020 at 1 p.m.
  • Wednesday, April 1, 2020 will be reset to May 27, 2020 at 1 p.m.
  • Wednesday, April 8, 2020 will be reset to June 3, 2020 at 1 p.m.
  • Wednesday, April 15, 2020 will be reset to June 10, 2020 at 1 p.m.
  • Wednesday, April 22, 2020 will be reset to June 17, 2020 at 1 p.m.
  • Wednesday, April 29, 2020 will be reset to June 24, 2020 at 1 p.m.

Tickets may be paid online at www.bhtx.gov.  Questions may be directed to Court staff at 210-957-3060.

PARKS

Rogiers and Novak Parks are closed. Accordingly, pavilion rental permits will not be issued.

FACILITY CLEANING

Daily cleaning of the Balcones Heights Justice Center/City Hall, Fire Station, and Park facilities along with equipment used will continue. 

EMPLOYEE SCREENING

All employees will have their temperature screened at the beginning of their shift.    Anyone showing signs of illness will be sent home or their primary care physician.

Remember to follow these preventive measures in your daily activities:

  • Wash your hands frequently for 20 seconds using hot water and soap
  • If you are sick, stay home
  • Avoid touching your face
  • Use tissues when you need to cough or sneeze.  If tissues are not readily available, use your elbow.  Keep a tissue pack in a convenient location:  purses, pockets, and jackets
  • If you have family members that live in your household that have flu like symptoms, you should stay home unless cleared to work by a physician.
  • If you are planning a trip out of the United States, be aware of areas that have restricted travel guidelines.
  • Avoid close personal contact and practice “social distancing”—keep 6 feet (2 meters) away from other people
  • Disinfect surfaces after every use

ADDITIONAL RESOURCES

To follow developments and stay informed at the City of Balcones Heights via the City’s website: www.bhtx.gov or follow us on the City of Balcones Heights’ Facebook Page.  Other additional resources include:  Bexar County at www.bexar.org/covid19, public information about coronavirus is also available at www.sanantonio.gov/health/2019ncoronavirus, and Centers for Disease Control at www.cdc.gov/coronavirus/2019-ncov/index.html.  The San Antonio Metro Health District has extended the hours of its COVID-19 hotline. The hotline is available in English and Spanish. Residents can call 210-207-5779. Hotline hours are Monday – Friday 8:00 a.m. – 5:00 p.m. and Saturday – Sunday from 10:00 a.m. to 3:00 p.m. 

Governor Abbott Issues Temporary Suspension of Residential Eviction Proceedings - Letter from City of Balcones Heights here  - Office of the Governor click here  - Click this link for assistance information - Community - Human Service Needs

Frost Bank CARES-Act - On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) was approved and signed into law. The CARES Act has several key provisions that include the Payment Protection Program (PPP), stimulus payments, changes to Individual Retirement Arrangements (IRAs), new retirement loan minimums and more. 

San Antonio Water System offering Student Education Program

Get up-to-date information from the San Antonio Metropolitan Health District by clicking here

April 3, 2020 - COVID-19 testing more accessibe - The San Antonio Metropolitan Health District amended local COVID-19 testing criteria to make testing more accessible to the community to no longer require a physician’s referral. Testing is reserved for those who are symptomatic. - For more information click here

FAQ for COVID-19 testing here

 

 

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March 20, 2020 at 5:30 p.m.

Special Virtual City Council Meeting scheduled on Monday, March 23 at 5:30 p.m. - Agenda for that meeting here

The following press release was sent to media and all Balcones Heights businesses:  

BALCONES HEIGHTS, TX—The City of Balcones Heights will completely comply with the revised Executive Order issued by the Governor of the State of Texas on March 19, 2020; Mayor Suzanne de Leon has issued a similar Declaration of Local State of Disaster effective March 20, 2020.  For complete executed declaration click here.

“Health and public safety are two of government’s primary functions, and we will comply with all orders designed to safeguard our community’s residents, businesses, and medical services,” said Mayor Suzanne de Leon.

“This situation will undoubtedly continue to change, perhaps on a daily basis, and we will do our best to update residents and business operators as necessary,” added Mayor de Leon.

The main elements of the Mayor’s Declaration are:

1. No social gatherings in groups of more than 10 people.

2.  All restaurants, microbreweries, micro-distilleries, and wineries to only provide take out delivery or drive-through services; all dining rooms are closed. 

3.  All bars, lounges, taverns, private clubs, arcades, theatres, and gyms shall be closed.

4.  No visiting nursing homes or retirement or long-term care facilities unless to provide critical assistance.

Mayor de Leon was emphatic that Balcones Heights police officers and other staff will be enforcing all the restrictions imposed by this state of emergency. 

Mayor de Leon added that she reminded people to not hoard goods and to leave some for their neighbor.  “This is a great time for everyone to show what it means to care for each other.  We will get through this with a little bit of kindness and humor.   Everyone, please take care of yourselves, your family, and your neighbors.”

March 18, 2020 at 7:15 p.m.

The City of Balcones Heights is taking proactive measures to prevent the spread of the COVID-19 including limiting in-person interactions for city business, postponing public meetings, and modifying permitting.  We have an obligation to take these steps to limit the spread of COVID-19 and to protect the safety of our employees, visitors, and citizens. 

Health and safety of our residents and staff are our priorities while delivering essential services to the residents of Balcones Heights.  These measures are out of an abundance of caution in an effort to protect the public health, particularly our most vulnerable populations, and to slow the progression of this virus.  The City of Balcones Heights is constantly monitoring, accessing the situation, and making necessary changes in the City’s operations to promote lower risk of exposure to the spread of COVID-19.  Updates will be provided via email blast communication and postings via the City’s website.

On March 16, 2020 - EFFECTIVE IMMEDIATELY - 

1.  On Monday, March 16 the City held an Emergency Council meeting to declare a Local State of Disaster and Public Health Emergency.   here.

City officials will continue to monitor COVID-19 updates.  Our main concern is for the health and well-being of the community and are committed to making the best decisions for all.

 

 

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